Welcome to State Beauty Supply of London, KY!

Returns & Warranties

Returns & Warranties


If you need to return a product, please contact us at please contact Customer Care at 606-864-9666 or 1-888-294-7444 ext# 20. or email us for more information.

Non-Returnable Product

The following types of product are not accepted for return:

  • Unsellable Product: Product that has been defaced or altered in any way may not be returned. This includes but is not limited to: price tags, stickers or other markings made with pen or marker, and cracked, dropped or broken appliances.
  • Discontinued Product: Discontinued product or product in discontinued packaging may not be returned.
  • Seasonal Product: Product that is branded or packaged as seasonal/holiday may not be returned.
  • Promotional, Prepack, Intro Kit, and Free Items: For an exchange or refund to be processed, these items must be returned with the merchandise with which they were ordered. Promotional and free items may not be returned by themselves.
  • Make-up, Make-up brushes, combs, brushes, and hair extensions: All sales are final.
  • Items over 6 months old are non-returnable
  • Warranties

    All electrical and battery operated items being returned for any warranty claim (dryers, clippers, flatirons, curling irons, etc.) may be submitted within sixty (30) days of the invoice date on the packing slip or invoice for replacement of the defective product. Please contact us at 606-864-9666 or 1-888-294-7444 ext#20 or email shonna.statelondon@gmail.com us for more information. Please note: All claims for warranty on electrical items submitted over 30 days from the invoice date must be sent directly to the manufacturer for repair or replacement of defective product.

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